I was told today because of recall 200, Hyundai wants buy back our cars

Discussion in 'Hyundai Kona Electric' started by Mattsburgh, May 11, 2021.

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  1. I feel pretty much the same. The only thing that bugs me a bit is the lack of updates from Hyundai on the state of battery replacement in Canada. If it's replaced by October then I have no issues but once winter rolls around and that 80% effectively becomes 60% or less in the cold it will cause me issues with being able to use the car as I wish. At that point I'll be cranky.
     
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  3. Same here, I love my Kona (ultimate).
    I just wish I had all the options to calculate what I'm going to do. Right now I'm keeping all my options.
    -going through buyback
    -put down $100 for the Ioniq 5

    Once I get more numbers I'll decide which way I am going to go. But for that I need at least an approximate date for battery replacement, price on the Ioniq 5 and buyback price ...

    Until then I'm sitting here just waiting and still enjoying my Kona, the best car I've ever had.
     
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  4. ehatch

    ehatch Active Member

    Your campaigns,and recalls for the Li-ion hasn't impacted your charging speed,efficiency,or range which is great.For me,it has so not impressed.Currently,I am around 308km/191miles at 80% ,where I no longer see the approximate 450km/279km at 90- 100% prior to the campaigns/recalls.

    An EV is about range,when an OEM tells you to literally lose a first gen.BEV worth of range indefinitely,a $200 gift card doesn't cut it. Hyundai hasn't offered 25% refund on the invoice paid as an option to their LG situation. Both GM,and Hyundai can negotiate their costs due to the LG defect,the consumer can't.

    I too like the looks,and think Hyundai's 2022 should have kept the black wheel well trim while reducing the body embellishments of the 2019-2021.Too many spots where dirt hides into creases:confused:
     
    Mattsburgh likes this.
  5. I totally hear you on the “reset” argument. That was my initial thought too but we definitely have not seen a full 400km since the 80% limit and unfortunately it does impact our use and expectation for the vehicle quite severely. I am less keen on the buyback now given their obvious reluctance and our small claims like process in Canada. July or August isn’t bad for replacement.

    I just hope it is back to 100% after the replacement. If it is, frankly, all will be well. It remains the best car I have ever purchased.


    Sent from my iPad using Inside EVs
     
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  6. Where are you located? Here in Vancouver area, we are near summer weather now, and that has really improved my range. Pretty well back to where it was last summer. I should mention, to get the best range reading, I momentarily shut off Climate. That gets me an extra 20 or 30 kms.

    And I am current on all my recalls and software updates. The last one (a couple months ago) I did had something to do with efficiency. So if you are not up to date, maybe that could be your issue.
     
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  8. FloridaSun

    FloridaSun Well-Known Member

    This coming Tuesday, it'll be 3 weeks since I submitted my documents to Sedgwick.. I wonder if I'll hear from them this coming week??
     
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  9. I submitted mine within a day of you so I suspect we’ll probably hear around the same time. Let me know when you hear, and I’ll do the same.
     
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  10. I’m in the process of buyback. Originally, I had short listed the Tesla MY and the Ioniq 5 as potential replacements with a buy window sometime in Spring 2022. However, the more research I do, the more I’m leaning towards considering the 2022 Kona. I’ll see if any additional data points change my mind (I.e. new tax incentives, new Tesla batteries, etc), but given what data points I have today, the Kona is back on the top of my short list.
     
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  11. NRH

    NRH Active Member

    Agreed. The Kona, three years into it's production run, is still one of the best economical, full-range EVs on the market. While I'll admit to being tempted by the Ioniq 5 as an upgrade, I'd be very happy to replace my current Kona with a new Kona. It's an outstanding car!
     
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  13. ehatch

    ehatch Active Member

    I would wait for the newer Tesla batteries ,4680 before pulling the trigger on a Y.It's also being built with features slowly coming to North America :single piece rear casting ,adaptive headlights,different Li-ion,steering wheel...Million mile battery also coming down the pipe,lots of innovation.Tax incentives,both Tesla and GM are negotiating for new ones.
    2022 Kona looks good live,and it should ship with the SK Li-ion,hopefully improved BMS firmware,faster kW would be nice.
     
  14. GPM432

    GPM432 Active Member

    I echo the words Of RP. My Kona is the best car I have ever had and plan to keep it for a while I will virtually getting a new car once I get the new battery. If and When is the question. Mean while I just drive it.
     
  15. FloridaSun

    FloridaSun Well-Known Member

    I'm not sure if I would want to have a first year car with the 4680 batteries. There may still be some initial reliability issues with a brand new cell.. I'd say 2023 would be a good year to get a Model Y with the 4680 batteries...
     
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  16. FloridaSun

    FloridaSun Well-Known Member

    Other than the 80% charge limit imposed by Hyundai, the Kona has been AMAZING! If it wasn't for the fact that the Kona is getting too small for my growing kids in the back seat and cargo space and the lack of tow rating I would be patiently waiting for my new battery.. However, as my needs have changed and the fact that I can't make it to our summer trip destination without a 100% charge (which I should not do according to Hyundai), I decided to initiate the buyback process.. Awesome car.. without a doubt. Best EV for the money!
     
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  17. Well if you're in the US you don't have much of a choice. I don't know that "want to replace your Kona" is entirely accurate here. Do I want to let them buy it back if the alternative is 80% indefinitely? Yes. Absolutely. Originally did I prefer to have the battery replaced in [some reasonable amount of time]? Yes. Absolutely. Am I slowly moving over to wanting to let them buy it back even if the battery were available soonish? Yes.

    But that doesn't mean I went into this preferring the buy back option, I didn't. It's just that I've accepted that is probably the best option as this process has dragged on. Even if I still wanted a Kona, I think it makes more sense to do the buy back, buy a new Kona and get another huge tax credit. But it took me a month to get to that perspective. Like you I do love the car and enjoy driving it very much.

    Will I be happy with my decision in the end? Very likely. They're going to give me all my money back, plus taxes, minus a small charge for mileage and because of the tax credit I'll end up probably making a profit and driving the car for 2 1/2 years for free. Hard to not be happy with that decision. If anyone is at risk of not being happy in the end I would suggest it is people gambling on keeping the car if buyback is an option. In their case one of two things will happen: The replacement battery will basically fix any major issues, the car will hold up very well otherwise, and you'll be very happy you kept it. Or, remaining nagging recall issues will continue and over time you'll wish you'd just let them buy it back (if that is an option , which I realize for some it is not). But for those selling, I'm finding it difficult to see how I won't be happy with this decision in the end: Sell car back at a profit, drove it free for 2 1/2 years, and get another $7500 credit on a brand new car.
     
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  18. My 3 weeks passed 2 days ago (in other words I think you were just 1 day behind me in that step). I called Sedgewick and was super polite, especially for me :D, and asked if he would please rattle a few chains. He said he would and would email me to let me know. In general he says the hold up is my vinyl wrap and whether it should be a deduction for "damage" or an addition to my offer. That's a bit unsettling to say the least. To think that a vinyl wrap that can easily be removed and that has protected the paint job for 2 years could even be considered to be "damage" when calculating the value of the car. Needless to say I'm losing a little bit of faith in their process here, and have to wonder who at Hyundai is making decisions and why would it take you weeks to decide?
     
  19. 2019KonaEVUlt

    2019KonaEVUlt New Member

    Sorry they are giving you a difficult time about your wrap. I could see them not reimbursing you for the cost honestly, but to say it negatively impacts value based on the potential of damage is stupid.

    For what it is worth, it would seem that they have been severely overwhelmed with the number of buyback offers at the moment. Every person I have talked to has more or less stated they are constantly busy from the time they get in until they leave. I received my original offer amount last Thursday (7.5 weeks after starting the process with Hyundai and 5 weeks after sending in all paperwork/documents to Sedgewick). The offer did not include my vehicle registration or the 2 most recent payments. I am currently waiting on a revised/corrected offer, but no clue when that might be. If I had to guess I would say late next week at the earliest. It seems to take forever for someone at Hyundai to get back to Sedgewick with approval on any calculations. I have heard from multiple people who have completed this process that even once you approve the offer it takes another 4-5 weeks to coordinate the drop-off at the dealer. I am likely looking at the end of July at the soonest before I will be free of my Kona (3+ months from the start of this process).
     
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  20. Right now I personally don't mind a holdup. Sedgwick can take their time. It might give me another option (Ioniq 5) and more information about it, hopefully we will soon know pricing.
     
  21. I would not be considering replacing my 2020 Kona were it not for this battery debacle. The car is handsome and a dream to drive. But with the 20% reduction in charging capacity we cannot drive the Kona from Seattle to the peninsula, which we plan to do this summer, and Hyundai's customer service on this battery issue is nearly non-existent.

    Tesla seems to have a more substantial infrastructure (actually has charging stations in Forks, the little town Twilight is based on), greater mileage per charge, and quicker charging. So I am seriously considering making the switch to the Y - assuming I ever hear from Hyundai about buying back my Kona and assuming the price is reasonable. https://sites.google.com/site/electriccarsfaq/ev-reviews/tesla-model-y-vs-hyundai-kona-ev

    Some have commented that the Kona is more reliable than Tesla. I don't know. I do know I've taken my Kona in several times for recalls. I guess my #1 interest in my electric car is charging: How fast can it charge, how far can it go per charge, how convenient is charging. With the Kona's charge reduction and their disinclination to keep customers happy, I think Tesla wins.
     
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  22. Thanks, yeah I agree. Whether or not they reimburse for the wrap just depends on perspective. I can absolutely see a logical reason why they should at least reimburse part of it. I can also see a perspective that would be no you shouldn't get anything for any mods, period. If I were going to them saying "waiting for a replacement is unacceptable, you need to buy it back or I'm getting an attorney" - in other words if I was really pushing the buy back here, I would be more inclined to see the perspective of "well we're not paying a penny for the vinyl wrap". But they're the ones coming to us saying "we have no acceptable solution right now, would you consider selling the car back?" Given that, I think they should at least consider reimbursing part of the cost, after all, if not for what they want, I would keep the car and enjoy my wrap I paid handsomely for.

    Thanks so much for the timeline. I really hoped that not having financing would help my process go quicker. Sadly, the vinyl wrap likely made it go slower so any benefit I might have gained by not having financing has been wiped away by the vinyl issue. I think you're right... I probably still have a few weeks to go. Which bothers me, because the car I put a deposit down on should be in by end of June :eek:. And yeah I expected even once I have offer in hand it'll be several weeks before the handover. The sad thing is the process really should not be this slow, it's just not that complicated. Calculate the starting price, deduct mileage, send to Hyundai for double checking and approval.
     
  23. I haven't heard back from Hyundai yet from my inital call to customer service last week. She opened a case and said a case manager will call me back.

    However, today i got rear ended by a rental moving truck. It looks like only the hatch got dented, but will be bringing it tomorrow to repair shop that will evaluate it as well. Does anyone know if this will affect the buyback process? I am going to call to find out status of it but I assume I have to let them know that it's currently being repaired. Such bad timing.
     

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