I was told today because of recall 200, Hyundai wants buy back our cars

Discussion in 'Hyundai Kona Electric' started by Mattsburgh, May 11, 2021.

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  1. So... I just talked to corporate Hyundai today and I'm sure this is going to cause a lot of confusion but they were very clear with me regarding US Kona Electrics:

    1. It is NOT their plan to replace any batteries
    2. Their solution at this time is to buy back affected 2019 Kona Electrics, including mine.

    I'm just telling you what I was told. I was instructed to get P29 done (I have an appt. tomorrow) and that she'd get me my $200 gift card and then start the buyback process with me.

    I was told several times that they have no plans at this time to replace the battery pack on these cars
    . So I said "are you saying my options are keep the car at 80% max charge forever, or sell it back?" and the answer was if I keep the car, in her opinion I would probably need to keep it at 80% max charge for the rest of the time I owned it.

    I must admit I did not expect this at all. I expected them to offer me a loaner and if I wanted them to buyback the car I expected a fight. Rather, they were pushing to buy it back from the start. She said "if we put you in a loaner, I think you'd be in that car a very long time".
     
    Kirk, ehatch, Dag Lindquist and 5 others like this.
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  3. GeorgeS

    GeorgeS Active Member

    Thanks for sharing this. I put in a request for information. Probably smart of Hyundai in the long run. Did you call through Blue link or submit a new message with a request to contact you? Would help to share this.
     
    Mattsburgh likes this.
  4. I just called Hyundai corporate directly and opened a ticket. I got a call back in less than 48 hours even though they told me it would be 5 days. The rep I spoke to said "it's usually 5 days but because you have the 2019 Kona Electric and because of recall 200 I made it a point to call right away"
     
  5. Ed C

    Ed C Active Member

    Yeah, it would be ridiculously costly for Hyundai to replace every Kona EV with a new battery....unless it bricks itself after their updates.

    The problem with us owners is this: What is the fair price for the buybacks, considering the trouble we had went through???

    I would assume Hyundai will based the buyback with depreciation on a normal car. But the trouble we went through is nowhere near what a 'normal' car owner had went through. So expect a lowball buyback price. If you think getting only $200 for a 20% battery capacity reduction is a joke, I cannot wait to see what the buyback offer will be....

    If the traction motor battery costs $30,000, then 20% of $30,000, or $6,000 is what Hyundai should refund for all Kona EV owners, IMHO.
     
    Last edited: May 11, 2021
  6. hobbit

    hobbit Well-Known Member

    What would become of that many cars and especially their recycleable parts, e.g. battery materials
    that could see new life without folded anode tabs?? Which path is ultimately more expensive for
    humanity in general, and how multitudinous the ways Hyundai would seek to cheat on it?

    I'd really rather keep the car, but now it sitting here with a dinged-up rear and insurance people
    taking their sweet ol' time getting back to me is making me really wonder how this could play out.

    _H*
     
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  8. Ed C

    Ed C Active Member

    What is even more funny is Hyundai is now pushing the overpriced Ioniq 5.

    Maybe Hyundai will try to salvaged Kona EV parts to be used in their Ioniq 5, who knows?

    Considering most of Hyundai's current Kona EV owners getting shafted (their EV owner base), how many of us will be jumping to buy their $45k+ car with the bad taste still lingering in our mouths? Oh well, time to sucker in new clueless buyers....
     
    XtsKonaTrooper likes this.
  9. greinstein

    greinstein New Member

    Please keep us in the loop when you get a buyback price from corporate.
     
    Kirk and BC-Doc like this.
  10. Jimct

    Jimct Active Member

    Not sure how they'll handle leases - a year and a half to go on mine, I hope they just let me complete to term if I promise to max at 80%. Occasionally topping off to 100% just prior to longer drives shouldn't be a problem.
     
  11. I will. The person I spoke to didn't want to go on record since she isn't in the finance / buyback dept. but she told me she thinks they pay the price you bought it for, minus a deduction for mileage. If that's true, it could be a very good offer. But I'm an optimist. Still, if buyback is truly their solution they must know they have to offer something pretty reasonable to get people to agree to go along with it. Admittedly I'm anxious to see how this all plays out. On the one hand I really love the car and honestly was going to be ok with a battery swap and just keep the car. But that doesn't sound like an option so I guess I will probably do the buyback. I'm certainly not keeping the car and only charging to 80% for the rest of its life.
     
    1st-KonaEV-in-FL likes this.
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  13. The crazy thing here is that I'm supposed to be dropping off my 2018 Kia Soul EV to Carvana on Tuesday next week, I was selling it to them. So it's looking like I'm going from 2 EVs to 0 in a very short time here.
     
  14. I think keeping the car would be an option at least ā€“ for 2019 models in the US there's a lifetime warranty on the battery, so if you insist I can't see any way they can get around swapping it for you.
     
  15. My friend has one on lease too. We're both wondering about that too. They seem adamant that we shouldn't charge above 80%. Which technically is what, really only about 73-75% given there was already a buffer.
     
  16. Good point. Which also gives me hope that this means their buyback offer will be solid.
     
  17. GeorgeS

    GeorgeS Active Member

    They can drag their feet. Since they registered with the NHTSA, I don't think they will be successful on this. I believe that it being a safety issue, it will be enforced.
     
  18. Hyundai needs to e on record with this. I suggest anyone that speaks with Hyundai, record the call, of course notify the person the call is being recorded.
     
  19. MSimpsonNJ

    MSimpsonNJ Active Member

    Depending on the state, you may or may not need to notify them that you are recording. New Jersey, for example, is a one-party consent jurisdiction when it comes to recording conversations, meaning only one party (you) needs to be aware of the recording taking place. As with all things legal, there may be nuances to this, so just do your research before doing so.
     
    Last edited: May 11, 2021
    1st-KonaEV-in-FL and Mattsburgh like this.
  20. Several US owners on FB have said the same thing. Every country's importer is free to handle this situation as they see fit.
     
  21. We prefer to keep our 2019, and since we bought new,first owner, we would think Hyundai would have to honor the lifetime battery warranty. Not to mention what a safety issue this is, and the diminished valve we have suffered (80% or less range), without any compensation as of yet.
     
  22. DasMeister

    DasMeister Member

    It has been a very frustrating time - leased car just a week or so before news about recall came out.
    Been fighting with dealership ever since

    car is in service and I have a loaner until battery fixed

    but more and more it sounds like there never happening. Hyundai needs to buy out lease so we can get out free (we should get money back -but no way Iā€™m paying em to take it back)
     
    Mattsburgh likes this.
  23. Devhead

    Devhead Member

    I look forward to hearing from someone who has gone through the buy back process. Did you get Hyundai to pay for the sales taxes and new car registration fees? Had you modified your Kona? Did you have custom accessories? Were there other issues that affected negotiations?
     
    ehatch and Mattsburgh like this.

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