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GM and dealership refusing to cover "fail shift to park" issue fix under Voltec warranty, trying to

Discussion in 'Volt' started by ev-car, Sep 4, 2024.

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  1. Sep 4, 2024 #1
    ev-car

    ev-car New Member

    GM and dealership refusing to cover "fail shift to park" issue fix under Voltec warranty, trying to fight it we should do it together
    using information:
    1
    For example, GM stated on page 8 In Service Bulletin TSB 19-NA-206(Subject: Intermittent Shift to Park Message Displayed While Vehicle in Park)stated on page 8:Warranty Information Note: Specific to the Volt model, repairs are covered under the Voltec (Electric and Hybrid Vehicle) Warranty
    2.
    I found information that entire shifter to be replaced--also under warranty(Voltec warranty for the known "shift to park" issue). See below underscored:TrueDelta | Chevrolet Volt transmission Problems
    oltec warranty for the known "shift to park" issue. This is the first repair, and the wiring squib was replaced. The second one that was done a year later required the entire shifter to be replaced--also under warranty.
    3
    did open case in GM support
    GM responded: that harness and switch replacement for my car 2017 Chevrolet Volt covered by GM Voltec (Electric and Hybrid Vehicle) Warranty, But dealership replaced entire shifter and that not covered.
    I have 2017 Volt and active Voltex warranty.
    What should I do?
     

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  2. Sep 5, 2024 #2
    insightman

    insightman Well-Known Member Subscriber

    Ann Arbor
    The text of the Voltec warranty is what would make the difference in court. If the information you found that disagrees with GM's claim is not found in the warranty text, you probably don't have a case against GM. I don't believe a service bulletin would supercede the original written warranty.

    A competent service adviser would know what the warranty covers and advise you if he or she believes what you need isn't covered before commencing service. That encounter at the dealer's service center appears to be where things went wrong.

    Things went really wrong if the dealer performed non-warranty services for which you didn't agree in writing. In that case, you might have a case against the dealer.

    Things really, really went wrong if replacing the shifter didn't fix the problem. Did it fix the problem?
     

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