I have an early build Mach-e (first month of production). It has it glitches but it is truly a great car. Unfortunately, Ford seems to have lost interest in supporting it. My Mach-e has been with a dealer for over a month now due to a battery fault warning. According to the dealer, Ford has been unresponsive in providing help (the car has an extended warranty). This is very different that how Ford behaved when the car was first introduced. Given what has going on in the EV market it feels like Ford has moved resources back to the ICE business. I don't know that I really trust any ICE manufacturer to support EVs in the long term.
That's disturbing. It may not be a sign of Ford losing interest in EVs, though. It could be, but based on my brother's experience with an ICE Ford some years ago, Ford customer service on ICE vehicles is spotty at best. It may be that the Mach-e got extra attention during launch and now Ford is just reverting to standard practice. In any case, I hope you get your problem addressed. Waiting over a month is ridiculous.
It's not surprising that Ford would be desperate to avoid the Mach-e getting a reputation for unreliability immediately after it was introduced. I'm sure you've checked out forums dedicated to just the Mach-e. How many Mach-e EVs are currently sitting in dealer lots waiting for Ford to figure out how to fix them? As seen in many reports, Ford has not figured out how to make money selling EVs. However, I believe Ford understands that their future success depends on selling electric cars, so it's puzzling they would give up on their first example. It's not as if the premier EV manufacturer, Tesla, has a sterling reputation for supporting their EVs.
It was extra important because most of the EV components in the first generation Mach-E were "off the shelf" Chinese and assembled in Mexico to avoid tariffs.
So @James Rose is waiting for answers from his Ford dealer, who is waiting for answers from Ford, who is waiting for answers from the Mexican Mach-e factory, who is waiting for answers from the Chinese company who put those components on the shelf? I wonder if this lengthy information channel suffered any damage when the 100% tariff on Chinese EVs was announced?
That's the issue if you can't get a stable supply of Chinese components in the Mach-E. Since the 2024 Mach-E does not qualify for the entire $7,500 tax credit, it is fair to say that over 50% in value of the battery materials & critical minerals were likely Chinese. Previously the 2022 & 2023 Mach-E qualified at lower thresholds.
The Chinese shelf of off-the-shelf parts is evidently empty. That photo shows what they spent all the money on instead of making more parts: the Chinese Mustang Mach-e Balloon Room!
