Clarity PHEV stops charging before battery is full

Mine charges ‘almost’ completely. I say that because there are times it stops at 99%. I can’t see this as any kind of issue.

 

There is an energy screen in the Clarity that makes it look like the battery is not charged if your estimated range is less than EPA rated range.

Are you looking at the battery gauge, or the range estimate gauge to know that the car is not charged all the way? It sounds like it really isn't charging all the way, but I want to be sure. I am presuming you can put it back on the charger and it finishes?

I charge at home using a ChargePoint and have never had it stop prematurely when I didn't have a wiring problem to my unit

 

Yes!

I had this happen mysteriously at a chargepoint station twice. No explanation. The battery was only at about 65%, but it just stopped after a few minutes of plugging in and the HondaLink app gave me the notification. Never understood why it happened.

 

I've been using a Siemens charger and haven't had that happen even once... Good luck and let us know!

 

I’ve never had it stop before 99%. I’m using a JuiceBox. Every once in a great while the JuiceBox thinks the Honda has been unplugged well after it’s fully charged.

 

My car, twice, not only stopped charging on Level 2 charges but the check engine warning light came on and a message saying "Plug-in Charging System Problem. Range Limited". The dealership said that Honda knows of this level 2 charging problem and that it is working on a software update to prevent this from happening. They said hopefully by late April/early May. You will need to bring your vehicle in to get the software update.

 

Any updates on this issue? We just got a new Honda Clarity a couple of weeks ago and this has happened to us 3 or 4 times now where it would mysteriously stop charging within the first 30 minutes. I get the notification that charging was stopped, and I could only get it to start charging through the app again half of the time. Otherwise, I would have to go back to the station to unplug it and plug it back in to get it working.

I'm wondering if this is something that I should take it back to the dealer to have them inspect it for?

 

I'm still looking for an update too. The Chargepoint station at work got a "head upgrade" but I still have the same problem. It stops charging prematurely. Sometimes, the app will get it going again, but it often stops again after another ~20 minutes.

 

Hi all:

I saw this conversation on the internet and decided to join the forum. I have had my Clarity for a month now. I use chargepoint stations that are at work wot charge during the week. On the second day of charging I got the same fault code as is mentioned here. Plug in charging system failure range could be limited. Had to bring it in for service on the second day of owning it. It all checked out ok. But on numerous occasions my charging has randomly stopped at the charge point stations. A restart usually completes the charging but sometimes I have to restart a few times. We have a variety of EVs/PHEVs at work and no one else seems to have this issue. There is another new Clarity driver at work now and she had the same issue. Seems to be a Clarity-chargepoint issue. Not sure how this gets fixed.

 

052118_Chargepoint by Rajiv Vaidyanathan posted May 21, 2018 at 4:46 PM

Here's what ChargePoint tells me about charging at my "problem station." It charges for a few minutes and stops. I have to manually restart the charging using HondaLink app. It charges for a few minutes and stops again. I sometimes have to do this 15+ times a day to get the car to charge fully by the end of the day. In the mean time, I'm hogging the EV spot (only one on campus) all day!

Put in a ticket to ChargePoint and also contacted our campus folks.

 

I answered NO, as mine has almost always charged to 100%, and the very few times it hit 99% don't constitute partial charging, I think. I have used only my Siemens Verischarge at home for the last five months, preceded with the 120V Level 1 charger that came with the car for the first few weeks.

Question to those using public stations and encountering the problem. Do you know if owners of other brands and models are also having that kind of problem?

 

I don't think other EVs are having the problem. Our University even pulled records for that station and found other vehicles using the station were able to charge fully with no problems. I own the only Clarity in town at the moment and they have not seen the problem with other cars.

 

And this time, the charging was followed by this ominous message:

IMG_20180521_171047 by Rajiv Vaidyanathan posted May 21, 2018 at 5:36 PM

 

There was a posting about this same problem back on March 5th, by Eva Farkas, in the comments section, at:

https://carswithplugs.wordpress.com/2017/12/18/2018-honda-clarity-phev-initial-review/#comments

It sounded pretty ominous. The exchange included some feedback from Honda on the problem, and the dealer's initial correction action. Thankfully, I haven't encountered the problem myself, but you might find the exchange useful.

 

Thank you for reaching out to our team, happy to hear you're working on this with them already!

Although you've already connected with our driver support team, I wanted to share that contact information here in case anyone else reading would like to do the same for their individual reports.

It's important to note that while we don't own the stations on our network, but we do our best to help fix problems, and our team can work with the station owner to address the issue, too!

Our driver support team is available 24/7 at 1-888-758-4389 and often they're able to help in the moment (if you're at the station when a problem pops up). Or, if you prefer, you can contact the same team online at this link.

 

Sorry to resurrect this post, but this issue of charging stopping early (around 70%) has happened to me a few times this past week. I called ChargePoint and they said it was a clarity issue and not a charger issue. Has anyone come up with a solution?

 

Did you get the charging fault message and the check engine light after it stopped?