Is your wife ok driving the car after its misbehavior and the dealer finding nothing repairable? Probably completely and totally unrelated, but nonetheless interesting... a friend of mine with a leaf described similar behavior with his Nissan Leaf brakes. Looking into it he said there was a recall that might be his culprit. https://www.greencarreports.com/news/1102842_nissan-leaf-recall-brake-software-update-for-cold-weather-use Pretty sure he also said the brake pedal went nearly to the floor... Here's another interesting post for a leaf... http://www.mynissanleaf.com/viewtopic.php?t=23730
I also was leery of doing the updates and did so now simply as a matter of convenience. I’ll report back with an update of the updates. I have no idea why they didn’t do the 18-097 update. We don’t charge at public chargers and have never experienced a problem at home.