Battery replacements are starting

My 2019 Kona EV Limited has been held hostage at the dealer now for 26 days. I got a text message this morning (after my request for an update) that they are buttoning up the new battery installation and it should be ready for pickup later today.

After getting a runaround for almost four weeks I'm a little skeptical. We'll see...

 

Picked up my car at lunch time today. I haven't had a chance to check it out too closely but I can confirm that it's the same car I dropped off, and the maximum SOC as been set back to 100%.

I'm a little ticked off at the dealer though, besides for the amount of time it took them to get it back to me. They made a point, when I picked up the loaner, that I needed to make sure the tank was full when I turned it back in or they would charge me some ridiculous $/gal to top it off.

Then, they gave me my Kona back with 152 miles on the GOM.

 

Picked up my car last Saturday. Whole process took about 26 days, a lot faster than what I thought.
No additional mileage on the car, service has been impeccable.

 

Did you have to leave your car at the dealer for 26 days?

 

yes! They provided me with a courtesy vehicle for the whole period.

 

You seem to be a lot more understanding than I am.

Mine also took 26 days, and I also had a loaner. The loaner was OK, an Ioniq hybrid, but not nearly the same as my Kona, and it didn't have Sirius XM activated (which I'm paying for in my car). My understanding is that the replacement only takes a few hours, and they never explained why they had to have my vehicle the entire time, except that they needed it on the lot to order the new battery. That still doesn't explain why I couldn't take it home in the meantime. Plus they gave me a constant runaround. A couple of weeks. Well, maybe another week. We should have the battery next week. etc. etc., and no follow-up at all unless I called or texted first.

Well, I have my car back as of yesterday and everything is good, but still not too happy with their handling of this.

 

i understand your frustration. I honestly didn’t dig too much, had enough on my plate with all this happening. They gave me a brand new Elantra to drive home, which while not electric I was happy with.

Not sure of the exact reason, but my understanding was that they actually pull the battery off the vehicle to perform an inspection, and then and have it ready for the delivery truck that brings the new battery.

the battery apparently arrived within 7 days of my drop off, but the connectors are what took the longest.

 

No! They just my battery passed the test and there was nothing to be done. I called corporate a couple of weeks ago and they escalated me to a callback from a case manager but I haven't heard from anyone yet. I read a post somewhere on this forum that said they test the battery cells one by one and if nothing is amiss, then they cancel the recall.

 

Not sure. My work order shows:

1 battery
22 bolt and washer assembly
3 electric vehicle battery system (not sure what this part was)
1 gallon of antifreeZe

All I know something “other than the battery” is what took the longest.

sorry I can’t be of more help

 

The 3 units of "electric battery syste" 00232-19091 is actually a reference to 3 gallons of coolant.

https://static.nhtsa.gov/odi/tsbs/2020/MC-10179247-0001.pdf

 

Did anyone have to go to a rental company to get a loaner? I have plans to drop off my car on Tuesday of next week and they said if they don't have any loaners available, they'll send me to Enterprise but they will only cover up to $35/day. Anything over that, I have to pay out of pocket and then send in later to get reimbursed by Hyundai. Something doesn't sound right about that.. did anyone else have to do this?

 

So interesting. I wonder why some vehicles are referred for replacement and others for buy-back? My Kona 2019 was approved for buyback in June. I have accepted & signed the buyback offer/quote, and now waiting for the final paperwork (takes 2-3 weeks), at which point I surrender my vehicle to the dealer and get my check (to include my down payments, 21 lease payments, 2020 registration, minus mileage calculation- per CA lemon law guidelines). I did not accept any of Hyundai’s offers for new lease or purchase on 2020 Kona. Contrary to what I had been told by Hyundai Sales in 2019, U-haul has no customized method to install a hitch for bike carrier. I’m going to be driving my brothers 25 year old Toyota truck for awhile and new e-bike ).

 

Just got done replying to other post. Again I wonder what qualifies a battery for replacement versus buyback. My leased 2019 Hyundai Premium was approved for buyback in June. I have accepted the offer and final paperwork pending.

 

I’m wondering if certain vehicle’s battery replacements are considered more urgent? Maybe it is known how many batteries there are in the pipeline. Since my vehicle is a lease, and possibly nothing urgently wrong with my battery (other than mileage reduction) Hyundai calculates that a battery will not be available until after lease end (Oct 2022)? Per CA lemon law, they are required to buy back or remedy situation. ‍Not sure what you mean by “invoice” I received a dollar offer which included my down payment, 21 lease payments, minus mileage per CA Lemon law) ♀️

 

Your state's lemon law has a lot to do with whether or not you are offered a buyback. California has a very strong lemon law.

 

I got an email from Hyundai telling me to book an appointment for a battery replacement. They told me that I have 4 weeks to do this, otherwise they will allocate the battery to someone else.

There are only two problems with this. One is that I no longer own the car - I sold it back to Hyundai back in December. But more importantly, the battery was already replaced back in November. It is sort of like the left hand doesn't know what the right hand is doing. I suppose if I did still own the car, I would point this out, and eventually the paperwork would catch up.