Battery Recall for Canadian Kona Owners

This is where the waters get muddy.
I was told by one Service Manager, the dealer has to buy the $10,000 equipment to replace the battery and on the other hand, a GM from another dealer, told me Hyundai sends the equipment free of charge to replace the battery.
From the all around misgivings I've had with Hyundai, it makes more sense to me, that they have to buy the battery lift equipment and a major reason a dealer is dragging their heels buying said equipment.
Electric vehicles are not maintenance money makers for dealers, so once they make the sale, imo, they don't really care.

 

My dealer told me that they pay for the battery lift and that basically all the necessary equipment comes in a "kit" along with the replacement batteries. Hyundai has been touting the battery lift as being useful for dropping ICE engines as well as batteries. I'm not sure that dealers are totally buying the "advantages" of being told to buy it.

 

And that makes more reason why, the dealers are in no hurry to buy it. Another reason I was told , storing the replacement takes up a whole bay and their frankly terrified having the battery around. That says alot, how they perceive the safety of these batteries.

 

As I stated before on this forum here or somewhere else I mentioned the $5.00 a day they told me about . It was from June 1 to a maximum of $850.00 until you got you battery replace. For the people with new batteries was this bonus mentioned to you at all if not you should ask your dealer about it I was told this by my service manager it was from and internal memo .

 

Was this in Canada?
Did you get the extra funds?

 

Yes, in Canada. I got this from both Hyundai Canada (Roman) as well as my dealer. When the battery is replaced, the dealer needs to submit this claim same way as the $250 gift card.

 

Okay great ...thanks...i just got back from dropping the car off.
I will have to enlighten the Service manager on my return for pickup, as I'm sure he prolly ain't aware of it.

 

yes do that and let the forum know but he probably doesn't know like all of this

 

Just got my car back after having the battery replaced.

I dropped it off last night at 8pm for an 8 am appointment this morning. They called me at 3:30 or so saying it’s been completed.

Shiny new battery installed. Not sure if it’s LG or another. Anyone know how to find out?



So far, shows 430km to 100% SOC. Will let thé battery drain as much as possible before charging her up to 100% again.


Sent from my iPhone using Tapatalk

 

Mine is still at the dealer, they want to purge the coolant of air 3 times to be sure.
It looks right now it's charging and the full charge I'm guessing will be 420...when it's completed. Hehe

 

Thanks! I’ll confirm tomorrow and report back!


Sent from my iPhone using Tapatalk

 

Full charge on the replacement battery.

 

Replacement battery completed.
Shows a HL Green battery, fresh off the line 2021/06/07.
Mentioned the $5 a day deal, the Service manager was not aware of it but will look into it..

 

As well as My service manager who told me about the $5 when I spoke with Ramon from Hyundai he confirmed the $5....Internal memo... We can't expect much from anyone at Hyundai to know what's really up.

 

Battery replacements are likely not random. More likely that if the dealership you purchased from has all of the equipment required to perform the replacement, they are the first to get the batteries and then they will start calling their customers (working down their list).
I suspect that if you purchased from a dealership that doesn't have the equipment, you will be waiting awhile. Most of this wait is likely while the dealership waits for the equipment to show up to do the swap (if it is even financially in their best interest to order the equipment, dealer decision).
If you purchased from a dealership without the equipment, I don't see the service department making the effort to call another local dealer with the equipment and line you up for a replacement. Dealerships have always made money on service this will not have changed. Your dealership will not want to send you to another dealership for this service as you will likely never come back to them.
UNLESS....you make a huge stink and they just want you to go away....That is what I did, and they sent me to another dealership. Service manager at my original dealership told me that they had to transfer the warranty claim paperwork over to the other dealership. Follow the $. Still waiting to hear about when the battery will be swapped.

 

Well done, I am jealous. Can you provide details for the model/part number on the battery? Also perhaps the SW versions on the dash display?
Also, did the dealership have any caveats/advice/limitations about charging going forward?

 

The service manager at my original dealership told me they have to purchase the equipment from Hyundai. He only had the "crane" to lift the battery out of the crate. He told me the crane cost $4000. He didn't have the lift table (yet) or a forklift to remove the battery crate from the delivery truck. Getting the crane, but not the lift table implies that their is a wait list for the lift table?

 

My dealer first mentioned ordering the lift table back in April.

 

Yeah I'm sure , they want me to go away. Another poor saps Kona has been bricked in their parking lot for the past month .
I seen their paperwork, they made less then 400 bux for their warranty claim. Surprisingly the battery costs just over 11k.