Any Canadians get their $250 from Hyundai?

Hyundai Customer Service, of course failed to call me back so I called them again. According to them, now that my battery replacement is done and after confirming that the dealer had submitted the paperwork, the $850 card can be expected in 8 to 12 weeks. I can buy, close on and move into a house quicker...and I bet it's still going to be even longer than promised.

 

That's the deal you have to make sure your dealer submits the paper work That's half the problem.

 

Yeah, I still haven't seen the $250 or $5 per day, and I had my battery installed at the end of Sept. Hyundai Canada did not answer my emails and the local dealer said they were redoing the paper work, but that was month's ago. I just about finished with Hyundai. Looking at a Kia EV6 next.

 

Yes. I had the battery replacement done in November.


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So yours was delivered in the timeframe Hyundai is suggesting. That's somewhat encouraging.

 

I just got notice for my $850 card...but it's $815? What the hell? Anybody else encounter this?

 

I may have figured out why I didn't get the full $850. My battery assessment appointment was a week before the day (Nov. 24/2021) where the full $850 kicked in. That's the day the battery was ordered and the work order was filed. So I lost 7 days x $5 = $35.

 

We still haven't received the $250 or $850 from Hyundai. The last response we got from Hyundai was to say our email submitted to them via the dealership application was incorrect. We called the dealer, and indeed, they verified that the email they submitted was wrong. Apparently, on the application they submit, the email address field is auto-populated by the system. The auto-population cuts off the address. If the dealer is unaware of this app auto-populate error then there may be more people in the same situation as we are.
So, if you haven't gotten any of the compensations then maybe check with your dealer to verify your info and the info that was submitted on the application form after your battery replacement.

 

It took me several calls and emails between the dealer and corporate before I finally got all my money. Start by asking corporate if they received the submission from the dealer. If not, then go after the dealer, and corporate, until it is received correctly. Once that happens, it is only a few weeks at most before you get the cards. But don't expect anyone at the dealer or corporate to follow up on your behalf.

I don't get how a corporation can let a goodwill gesture like this backfire on them so badly. Doesn't give you much confidence how they might handle more serious issues, like major warranty claims.

 

We started hitting them with emails in December after the battery replacement. It's like pulling teeth, a different excuse every time. Then they tell you they have it straightened it out and to wait 3-4 weeks. You wait for the 3-4 weeks to pass and email again. Rinse and repeat.

 

On March 2nd, I reached out by email to Hyundai Auto Canada (HAC) as the dealer was not responding. HAC contacted the dealer, and the service manager and subsquently a service tech called and made "we're ordering the gift card for you now" noises.

On May 14th, I wrote HAC again asking about the status and the response today was:

"Thank you for contacting Hyundai Canada. I have reviewed the case and as per the information, the dealership has not submitted it on their side as of yet. We will review this with Fredericton Hyundai and we will have a representative contact you within 3-4 business days.

Sincerely
Roman

Relation Client,
Hyundai Auto Canada"

So it continues.

 

Ugh! Did you see the message above that points to a glitch in the dealer's submission page that apparently can result in an incorrect/incomplete email address being entered into the system? Perhaps you could suggest that your dealer double check their paperwork? They don't sound terribly diligent. What a pain.

 

Dealer claimed they were having a card physically mailed, not emailed

 

Just so you know (and I've had 2 different cards now) the card company should contact you directly via email and offer you the option of an e-card or a physical card. I never had any involvement from the dealer after they submitted the paperwork. Sounds like you could have another SNAFU on your hands.

 

I am wondering if anyone who has actually received these cards is having any issues using them.

We're still on the merry-go-round, "thank you for your patience, we're looking into your situation". A number of times now Hyundai has said that "prepaiddigitalsolutions.com" has emailed us but we've never received an email from them. Hyundai keeps asking us to check the spam/trash and every time I tell them that "prepaiddigitalsolutions.com" is on the accept list and will not be blocked.

We searched and had a look at the company "prepaiddigitalsolutions.com" and the reviews are absolute crap bordering on scam. If reviews could go into the negative they would be there. The rules and limitations they set on digital cards can make the cards practically unusable and then they put time limits on how long the cards are valid. How MC and VISA are allowing themselves to be associated with this outfit is beyond me.
And that is my rant for this evening.

 

Both my $250 and $800+ cards worked fine. I opted for physical cards. But yes, the company seems a bit seedy. Big companies opt for fulfillment services like these because they take the entire process out of Hyundai's hands. It's a pretty specialized process and a car company isn't equipped to handle it. I think they have a monopoly which leads to lax behaviour and customer service.

 

We're opting for physical cards as well if the email ever comes thru.

 

Still waiting for mine and an email if I'm still alive then..