I've been a Chargepoint customer for a while now, and for the last month or so have been utterly unable to log into their website [ https://sso.chargepoint.com ]. I'm still trying to debug whether it's a browser issue or a site behavior issue; when a login form submission comes back with "500 internal server error" that kind of points to their side. Their support is clueless, and refuses to put me directly in touch with their site coders [probably some offshore boiler-room outfit]. Their "app" is not an option, I need the site to work as it's supposed to. Can some other Chargepoint customer try logging themselves in at the website and see if it works, and tell me what browser and surrounding environment you're running? Preferably from a desktop/laptop? Thanks... _H*
This worked on iPhone Safari: https://www.chargepoint.com/ Your ULR let me sign-on. I had forgotten about their web site. So I updated my EV and looked over their map. Bob Wilson
Well, this is super-weird... I went back to my older browser setup, which is a little more locked-down than what I'd been trying in a desperate attempt to be as "stock" as possible... and suddenly, I was in! Maybe one of the janky third-party components they call out to finally decided I wasn't an attack bot after all. Under the covers, that website is a total horror show. I still want their escalation-path web techs to get me the *exact* error reason that was happening on their end. It's infuriating how companies like this keep their people with any real clue insulated away from the public, even when a technical situation really demands direct interaction without first-tier go-betweens getting in the way. Their senior people failed to get back to me for far too long, and I think I finally drove it home that they screwed up. I hope to get the real story tomorrow. FTR, their callcenter is in Mexico City, not the US. Argh. At least they claim software dev is out of the California office. They still have a few things to learn. _H*
