BMS update fail...

All I can say is good luck.

I haven't quite pulled the trigger myself. No news on the battery either.

 

How about all of the taxes and fees that we had to pay to register the vehicle? Are they supposed to reimburse that as well?

 

My car is registered in Virginia - I presume those are the laws that apply for me. The dealer is in Maryland (Virginia dealers don't sell the Kona).

Miles driven seems like a fair deduction. Mine only has something like 7000 miles on it. If it hadn't been for Covid, there would be a whole lot more.

 

Hyundai consumer affairs called. The are basically offering to make the payments on the thing until I get the car back. Other than this, she doesn't have much info - they get the part from Mobis, which of course is a subsidiary of Hyundai, but there are too many layers and she just isn't able to get to the bottom of it. I am tempted to write to Mobis directly to see if I can get a more direct answer. There seems to be a webform here:

https://www.mobis.co.kr/customer/question/write.do

I haven't talked to corporate as of yet. If I get sufficiently ticked off, I will probably do this. That would be the 1st step in the lemon-law direction.

I don't know who creates the assembly itself. Ultimately the cells themselves come from LG (I guess). Is that the bottleneck? Hard to tell, but all of the other components are things that in theory ought to be easy to fabricate.

My own guess is that they order a certain number of cells at the beginning of the year - when the supplies comes, they make the assemblies and nearly all of them go for new vehicles, and they apparently don't hold much back for spares. The cells probably come in intermittently.

 

I think I need to talk to an entirely different person if I want to do that.

 

I got a form response from Mobis - in Korean. No idea what if anything will come of it, but I asked for specifics as to when the part would ship and when they expect it at the dealer. Their first task is to find someone who speaks English. It is just the start of the work day there - we will see if I have a response of any sort by tomorrow.

 

Sigh. The language and timezone issue is going to make this impossible, and it is now the weekend in Korea.

There is a brochure one can download here:

https://en.mobis.co.kr/products/P0012/index.do

It has an email address for someone at mobis-usa.com in Michigan. Let me try that. He probably doesn't know much, but if I make enough noise and pester enough people, I might eventually get somewhere.

The brochure is sort of a sales brochure of sorts, but it has some information. Basically confirms that Mobis buys the cells (LG Chem?), and then builds the rest of it themselves.

 

I heard back from Mobis - they haven't even been able to find an order for a battery. It technically would have been ordered by Hyundai and not by the dealer - that's giving them all the benefit of the doubt. But now I am starting to get ticked, and am getting closer to just throwing in the towel and asking for a buyback.

I am a little busy with other things right this minute, and I probably need to cool down a bit before I do anything.