June Update Broke the HondaLink App

Discussion in 'Clarity' started by SThomas219, Jun 9, 2020.

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  1. Richard_arch74

    Richard_arch74 Active Member

    I'm not holding my breath while they try to figure out their issues.

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  3. vicw

    vicw Active Member

    Me either :eek:
     
  4. turtleturtle

    turtleturtle Active Member

    I can’t believe their system is still down. Means they didn’t have backup systems and their primary systems are still encrypted. Really poor network security management.
     
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  5. turtleturtle

    turtleturtle Active Member

    [​IMG]

    Their twitter feed does acknowledge that HondaLink is still having problems.
     
  6. Tomrl

    Tomrl Member

    App not working here in Eugene, OR.
     
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  8. Paddy

    Paddy Member

    News says Honda suffered hacker attacks with ransomware and closed plants in several locations. Not sure if this is impacted.


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  9. su_A_ve

    su_A_ve Active Member

    There was a push notification today from the app saying something about the app not working. I accidentally clicked on it and it went away when opening the app.
     
  10. petteyg359

    petteyg359 Well-Known Member

    I got a similar notification. The app has been entirely non-functional for days.

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  11. Momothree

    Momothree New Member

    I’m having all the same problems. Is there any way to disable the charge schedule without using the HondaLink app? This is causing me major issues that I can’t charge my car at will...
     
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  13. vicw

    vicw Active Member

    Getting a sign of life on the app, finally, late tonight. It let me log into my account, and shows my details, but when I try to add the VIN for my Clarity, I get the old Error message repeatedly
     
  14. insightman

    insightman Well-Known Member Subscriber

    When Hondalink quit working (no range info available), I didn't do anything. After reading "Getting a sign of life on the app," I gave it a try and it looked like it's working again (dash-matching range info appeared). However, I swiped down for a refresh and the "motto" reappeared. It's still not all the way back, but it's trying.
     
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  15. Richard_arch74

    Richard_arch74 Active Member

    I believe pages 467 and 468 of the owner manual shows how to use/change the charging timer.

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  16. Mowcowbell

    Mowcowbell Well-Known Member

    Just plugin your J1772 connector, then press the charge button on your key fob. It will override any charging schedule and force charging to start immediately.
     
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  17. Lowell_Greenberg

    Lowell_Greenberg Active Member

    The Hondalink issue appears to be resolved with respect to displaying charge status , though you still may need to clear certain error messages to see the SOC. I've not tested scheduled charging.

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  18. Danks

    Danks Active Member

    MIne is working now.
     
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  19. vicw

    vicw Active Member

    I had reinstalled the Hondalink app on Tuesday, and I'm now able to login, but I still get the "An error has occured. Please try again later" response when I try to add the VIN number for my Clarity. I guess not everything is back to normal yet.
     
  20. Texas22Step

    Texas22Step Well-Known Member

    Working again here in Texas as to SOC (haven't tried other functionality yet) with clearing of error message(s). Glad to have it back, as I use it often.
     
  21. 60Hertz

    60Hertz Member

    I get same result. I can install the app, get past the terms and conditions screen, and log in to my Honda account. BUT, my Clarity is not there (which it should be from my user account), and get the error message when I try to add it.
     
  22. Mowcowbell

    Mowcowbell Well-Known Member

    Same issue here... tried a Android tablet, Samsung Galaxy S7, Google Pixel 3a XL. All 3 still fail with the 'An error has occurred...'
     
  23. insightman

    insightman Well-Known Member Subscriber

    I get the error, I click OK, then it works. It again notifies me when charging is complete, it shows when the car is plugged in, I see the range estimates, and I was able to start the climate control system. Hondalink's odometer read-out is many days behind, but it's always been that way for me.
     
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