Battery Recall for Canadian Kona Owners

Thanks.

Your memory is similar to mine. A BMS update last Fall (which may have just been a service bulletin rather than a Recall), another BMS update (as a Recall) between Fall and March which called for the 80% charge reduction and promised the $250 card within 20 days (Ha!). Then the actual Battery recall in March.

I do welcome others to fill in the holes in my memory and records.

 

I sent a complaint also.

Checked the Transport Canada web site/recalls. It only lists one recall on Kona EVs, recall #2020-593 related to Kona breaks for the 2019-2020-2121- model years.

Very interesting. Can it be true that Transport Canada was not advised about the HV battery recall?

 

Not sure where you looked but recalls 477 & 109 are currently listed along with the brakes one. I just checked.

They were well aware of the recalls when I spoke to them

 

You are lucky, had a call from dealership today and they said my battery replacement for my Kona 2021 won't be before September...

 

You're going to be driving a loaner at least into September?

 

Yeah they gave me an Ioniq.

 

I think I've reached a new low today. I've got a car with a battery recall for potential fires that has a "check ev system" light that's been on continuously for 3 weeks and has been exhibiting random charging behaviour. The dealership hasn't called to inform me of the fix for the warning light even though Hyundai Engineering called them 2 weeks ago after a consult and after Hyundai Canada emailed them telling them to call me. Hyundai has exactly zero communication with regard to the recall and there's conflicting information flying every which way about the status of the battery replacement. On top of that I can only use 80% of the range and there's no hint of compensation actually happening.

I understand I'm not alone but I certainly feel like I am.

It's all getting to be just a bit much to take.

 

I empathise of course but there's little any of us can do about hurrying this up and I think it's not worth the mental anguish to keep involved. I had a brand new Golf smashed up by a major San Diego VW/Audi dealer in 2004 while in for a warranty claim and they just walked away from it because they could. That caused me a lot of distress and added to the pile of reasons I already had to leave the country permanently. It was a good lesson to not let things get the better of me.
As long as each of us has transport of some sort, Kona or not, and if not our Konas are kept somewhere safe, there's little else we can do except wait. I'm confident our various Hyundai importers will come through for us.

 

Just started a new thread pls read it.... it's some up to date info I got from my dealer today who has been exchanging batteries already believe it or not.

 

I hope the complaint regarding the battery fire includes replacement, or buy back as an option if the owner wants it. The gift card said 20 days on the Hyundai website,no June 14.

Met a 2018 Bolt EV owner. Their only resolution is for a replacement, maybe as software is the other. Where a battery fire occurred after the latter. Similar to Hyundai USA where it appears to handle Canada more now.

 

It's not a matter of when Canada knew, Hyundai Motor Company knew as early as 2017 because it began issuing software updates.


Canada began "campaigns" as early as 2019 to improve the Li-ion...

 

My dealer provided me a loaner for four months, while the car was waiting on his lot for a new battery.

 

Can any one explain to me how a software upgrade can prevent/fix a supposedly short circuit in the battery? Hyundai, GM anyone?

 

It doesn't fix the problem, it only lessens the chances of it occuring in an ... exothermic way.

_H*

 

2017 would be quite a trick considering the Kona EV was not even built until 2018.

 

Okay, thanks but I don't recall ever having seen any BMS updates related to fire risk at that early date. In fact, I've never read anything about Ioniq fires or Ioniq getting BMS updates. Admittedly I'm not as tuned in to Ioniq news so they may well have happened. And the earliest I recall any fire-risk related BMS software updates was Fall 2020 for the Kona. Am I misremembering?

 

Us Kona owners are not alone ....

"GM has advised that owners of certain 2017-2019 Chevy Bolt EV models park their vehicles outside and avoid overnight charging. That’s after fires in at least two parked Bolt EV models that had already been given a recall remedy. Yes, this is potentially the same issue that has dragged on since last October."
Source: Green Car Reports - July 15/2021

 

I haven’t heard anything from the dealership here in BC. All they did is send me a recall letter, asked to come in, but then made the change to my software reducing the charging capacity to 80% automatically via BlueLink app.
I had multiple issues with this car. That included the car rapidly decelerating on the highway at 8000KM on odometer which was a significant safety concern. It took about 2 weeks to fix so I guess I was lucky that way. I was also lucky that they had provided a loaner gas car at that time. They have not provided any loaners with any other warranty claims. Mind you the car stayed at the dealership for only 3-4 days.
Today, I still have an ongoing clicking issue that the dealership is not able to diagnose or fix. All their remedies have failed and most recently they told me to replace the break pads at my own cost which I did with no effect on the clicking issue.

Now with the safety recall I have to also deal with decreased battery capacity. My car also stops charging from time to time. So I have to diligently check my app to ensure it actually charges, otherwise I might come back to the car that didn’t charge.
The is my rant. I have not bothered the dealership or Hyundai Canada since I no longer care. I’m just not going to purchase Hyundai again and will advice that others will not as well. I do regret that 1 of my family members purchased Kona because my Kona was decent at first.

And a random question. How do people who live in urban areas are expected to park their car “away from cars, building and other structures”? That would mean these people will not be able to use their vehicle at all.

 

Taking my car in Wednesday to have the dealer finally try to figure out why my "check ev system" light has been illuminated for nearly a month. Apparently they are going to "consult" with Hyundai Engineering because it's beyond the dealership's ability to diagnose. I'm also going to report the spate of unusual charging activity I had a few weeks ago. For all the good it'll do...