2021 Hyundai Kona may have same battery issues as 2019-2020 models

Wildeyed said:
I was making a suggestion as you seemed to be at a loss as to whether your car was actually under recall.
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Not a problem. It was a rhetorical question, which are also hard to get across well on the internet from my part :-)
I actually did check when the battery issue first came up almost a month ago. Thats why I was posting in this thread.
The 2021 is not supposed to be under any recalls, and is not as far as I know. Thats the reason I got it, and why this is a bit frustrating.
The tire issues from day 1, this battery issue and the break in damage at the dealer was the icing on the cake.
Just needed to vent a bit. Its just a downer to have all these unrelated things go wrong all at once with a new car. I'm sure this will get straightened out.
 
Danhen said:
I never said such a thing and don't like having words put in my mouth.

One has to wonder how many of your other so-called facts are not facts at all.

As I clearly said there's a whole lot of speculation going on here, and sure there's a possibility that some of it is true. But clearly at the same time there's quite a bit of conspiracy theory bouncing around here too.

Let's be careful to separate facts from speculation.
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Apologies for miss quoting you. I for one do appreciate the sanity check and fact checking service you provide to the thread.
 
After the initial two responses from Hyundai within two weeks of the car being towed to the dealership, which included communication from the rep that there was no ETA on a battery/fix and my husband and I saying that if this was going to take more than 30 days to fix (as it is his business vehicle and that is CA lemon law), we have heard nothing from Hyundai. I've tried multiple times and either cannot get into contact with our customer retention POC to leave any message (circular routing that hangs up the call) or do not receive any response from emails sent to him. We are at day 36 now. While they gave us the rental, this is unacceptable customer service, and the value of the car continues to drop while it sits on the lot. My advice is to avoid Hyundai. If you have a serious problem, don't expect a quick or any response.
 
NS KONA Elec said:
Apologies for miss quoting you. I for one do appreciate the sanity check and fact checking service you provide to the thread.
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There's nothing wrong with speculation, especially given sometimes it turns out to be not far from the truth. Let's just make sure it's identified as such.
 
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raspeitia said:
Dealer said they were not responsible and now I have to put in a claim under my insurance.
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That's simply not true, even if some form you signed when you dropped off your car states they are not responsible. So if you did not have insurance you would have to pay for the damage they caused out of pocket because they did not properly secure your car? They have a duty of reasonable care. Don't take my word for it. A quick call to your attorney will confirm what I'm saying.

Reminds me of a supermarket not far from me with signs claiming they are not responsible for vehicle damage in the parking lot from shopping carts. Just because they put up signs does not mean they are not responsible. They and their legal council know better.

Which dealer is telling you this? We need to share info on bad dealers like this so they can be avoided.
 
raspeitia said:
This has turned is a fiasco on my end. Car was at dealer for 3 weeks due to battery issue, and out of all the cars on the dealer lot mine was attempted break in. Bent the driver window , cracked the weld and scraped up the rear window with what I assume was a jimmy bar.
Dealer said they were not responsible and now I have to put in a claim under my insurance.
Now on top of that, the report says that hyundai service told the tech that my car is NOT under recall but to change the charging limit to 80% and give it back to me. WTF!
Either I am or I am not under recall. Which is it. Do I just loose capacity from what I bought the car for?
Not a happy first time Hyundai owner here.
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Any ideas why they would try to break into your car? Most of the time cars at the dealer have absolutely nothing of value in the car. Unless they were trying to actually steal the car, seems pointless.
 
electriceddy said:
Lets hope this doesn't evolve to include Kona EV:
Bolt-EV-ban.jpg

another:
SP-parking-Bolt.jpg

Source:
https://driveteslacanada.ca/news/sa...bolt-evs-following-recall-over-fire-concerns/
Bolt is definitely getting a bad public reputation.
A 4 unit DC Charging facility I was at the other day, it was unusually busy, two sets of chargers paired next to one another in separate lots. Normally there might be one or two but that day there was actually a waiting line. The units I was charging at (the slower of the group - 30kW) I like to charge at, had a Leaf and myself, while a Tesla pulled up and waited behind. Before I reached 80% I mentioned to the owner about the available one in the other lot which was actually a faster rate (50kW). She mentioned that was her preferred charging spot, but declined to pull in beside the Bolt that was all by it's lonesome, and wait out for the slower rate charger instead.
Before I left, a Mach-E did the same thing, I declined to mention Kona EVs were experiencing a similar fate:confused:
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This really doesn't inspire much confidence with this latest e-mail from GM spokesman:
“In an effort to reduce potential damage to structures and nearby vehicles in the rare event of a potential fire, we recommend parking on the top floor or on an open-air deck and park 50 feet or more away from another vehicle,” Flores said in an email.
Certainly a recommendation hard to comply with when requiring a charge at most public EVSE (although technically not parking):rolleyes:
Source:
https://www.cnbc.com/2021/09/15/gm-...ers-to-park-50-feet-away-from-other-cars.html
 
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electriceddy said:
This really doesn't inspire much confidence with this latest e-mail from GM spokesman:
“In an effort to reduce potential damage to structures and nearby vehicles in the rare event of a potential fire, we recommend parking on the top floor or on an open-air deck and park 50 feet or more away from another vehicle,” Flores said in an email.
Certainly a recommendation hard to comply with when requiring a charge at most public EVSE (although technically not parking):rolleyes:
Source:
https://www.cnbc.com/2021/09/15/gm-...ers-to-park-50-feet-away-from-other-cars.html
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This won't end well....
 
Perhaps some good news on my end at least. Got a message on Tuesday that my vehicle (2021 Kona bricked 2 months ago waiting for battery) was at the other dealership (the dealership I purchased couldn't perform the service, no equipment). So, at least I know where it is, a good start. Phoned yesterday to see what the status was, went to voice mail of course and left a message. Oddly enough, I got a call 2 hours later.
I was informed by the new dealerships service manager that my Kona would be in the bay this afternoon for the battery replacement after they finished up with another one. I asked how many they have done and was told that they did their first Kona battery replacement yesterday and that I would be number 2. Better than being number one I guess.
According to bluelink, the Kona was parked with the old battery at 1pm. Around 13:30 the Kona was "inactive". At 4pm the Kona was active again, both rear doors open, hood was up and the battery was reading 54% (my bricked battery was 97%)....so....I can only imagine that the battery is partly installed....
Here is hoping....
 
NS KONA Elec said:
Perhaps some good news on my end at least. Got a message on Tuesday that my vehicle (2021 Kona bricked 2 months ago waiting for battery) was at the other dealership (the dealership I purchased couldn't perform the service, no equipment). So, at least I know where it is, a good start. Phoned yesterday to see what the status was, went to voice mail of course and left a message. Oddly enough, I got a call 2 hours later.
I was informed by the new dealerships service manager that my Kona would be in the bay this afternoon for the battery replacement after they finished up with another one. I asked how many they have done and was told that they did their first Kona battery replacement yesterday and that I would be number 2. Better than being number one I guess.
According to bluelink, the Kona was parked with the old battery at 1pm. Around 13:30 the Kona was "inactive". At 4pm the Kona was active again, both rear doors open, hood was up and the battery was reading 54% (my bricked battery was 97%)....so....I can only imagine that the battery is partly installed....
Here is hoping....
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Thats great news, if you are getting proof of life through bluelink it means the new battery is installed. The only real thing left after they reinstall the main battery disconnect and power up the car is the antifreeze, battery charge top up, bms reflash and perhaps a car wash.
 
Sometimes wishful thinking is not enough, was just advised that my 2021 with 6300ish kms needs a new battery :( The car never bricked itself, always ran just started issuing the EV light; and now we wait!!!
Wanted to thank you all for the great information that has been posted thus far, I will also continue to update as information trickles in.
 
Danhen said:
Which dealer is telling you this? We need to share info on bad dealers like this so they can be avoided.
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I can name and shame. Here is the service manager and the image he sent me as justification for not being liable for the damages while on their lot.

John Diez
Service Manager
Boucher Hyundai Waukesha
Genesis of Waukesha
262-522-1000
IMG_3422.webp
 
electriceddy said:
This really doesn't inspire much confidence with this latest e-mail from GM spokesman:
“In an effort to reduce potential damage to structures and nearby vehicles in the rare event of a potential fire, we recommend parking on the top floor or on an open-air deck and park 50 feet or more away from another vehicle,” Flores said in an email.
Certainly a recommendation hard to comply with when requiring a charge at most public EVSE (although technically not parking):rolleyes:
Source:
https://www.cnbc.com/2021/09/15/gm-...ers-to-park-50-feet-away-from-other-cars.html
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I assumed this was a joke, but apparently not.

What's the next recommendation? Maybe:

"In an effort to reduce potential injury and property damage, we recommend you refrain from charging your vehicle. Leave it discharged and parked away from structures and other vehicles, but do not block it in as access will be required should we need to repossess it if you stop making your payments."​

raspeitia said:
I can name and shame. Here is the service manager and the image he sent me as justification for not being liable for the damages while on their lot.

John Diez
Service Manager
Boucher Hyundai Waukesha
Genesis of Waukesha
262-522-1000
View attachment 13482
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This says "You will not be responsible for loss or damage to my vehicles left in my vehicle ..." You didn't leave any vehicles in your vehicle, did you? :)

File a claim with their insurance company. The manager has an interest in keeping you from filing in order to minimize the number of claims filed. The insurance company may just pay it.
 
Toolworker said:
This says "You will not be responsible for loss or damage to my vehicles left in my vehicle ..." You didn't leave any vehicles in your vehicle, did you? :)

File a claim with their insurance company. The manager has an interest in keeping you from filing in order to minimize the number of claims filed. The insurance company may just pay it.
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Nice catch Toolworker!
 
IGSAD said:
Sometimes wishful thinking is not enough, was just advised that my 2021 with 6300ish kms needs a new battery :( The car never bricked itself, always ran just started issuing the EV light; and now we wait!!!
Wanted to thank you all for the great information that has been posted thus far, I will also continue to update as information trickles in.
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That ROTS.
Does the dealership have the gear already to do the replacement?
If not, seriously consider getting it transferred to a dealer that does have the equipment. They will be the first to get a replacement battery.
Keep us posted.
 
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apu said:
Thats great news, if you are getting proof of life through bluelink it means the new battery is installed. The only real thing left after they reinstall the main battery disconnect and power up the car is the antifreeze, battery charge top up, bms reflash and perhaps a car wash.
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Got the Kona back. No car wash and they didn't charge it up....hopefully they did the rest though.
Fresh battery (2021/06/12). Check the Canada recall thread for details. Looks like it is the same as the 2022 but would like some thoughts and input on that.

The warranty invoice has something interesting on it. Under Cause, it had "internal short".

The dealership it ended up with had only done one other Kona before and they did it the day before mine. Not necessarily pros, but they are now the one that I will go to for service.

I asked the service guy if there were any limitations on charging etc....He replied "None at all. Drive it like it is advertised."
I replied..."that is all I ever wanted".
 
A little better on my end. Called up dealer and asked to talk to the general manager. Within 5 min got a call from the service manager and he said they would take care of the break in damage.
Now i'm waiting on Hyundai to review my complaint. Just want to get the tire issue fixed and i'll be happy.
If the battery needs replacing, then so be it, as long as they can get it done quickly.
 
NS KONA Elec said:
That ROTS.
Does the dealership have the gear already to do the replacement?
If not, seriously consider getting it transferred to a dealer that does have the equipment. They will be the first to get a replacement battery.
Keep us posted.
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I was told they currently have the crane but not the scissor lift table. I'll give them a few weeks as I drive the hell out of the rental car ;), all I've asked the service manager is to keep me informed, I can deal with inconvenience as long as I'm informed and ultimately taken care of.
 
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