TCU and hondalink

That should be fine. The full bin is buried in the app data bin folder which you need root access to see. I don't know if mine is a good example since I had to rebind my car as well. Maybe someone else can confirm that suspicion. Since you can't change it without i-HDS access anyway (even root will not change the firmware code on the TCU) it is really just first level diags.

Good luck,
Cash

 

That might possibly be a problem. I couldn’t get Honda Link to work when I bought in Feb of 2018 because the dealership entered my name or email or something (can’t remember) just slightly different. Had to go all the way up the chain of Tech Support before anyone figured out that was the problem. It’s worked flawlessly ever since. So I’d say that any slight difference in how the dealership enters your data can cause a problem.

 

I couldn’t get through the set up. Even with the code and standing on one leg while singing the Honda song, it refused to finish. Took a long journey with Tech Support to find out the typo torpedoed it.
Keep going w Tech Support. They did follow up on it and called me back to work on it and eventually fixed it.

 

Here was my solution, it was not easy. Go online (web not phone) and create a new Honda user account. Then logout of your mobile app. Uninstall the app from your app manage (if Android, delete data and cache then uninstall). Then reinstall the HondaLink app, go through all the same process to connect and link your car (scanning the VIN barcode on the door) entering your username and password, waiting for the access code on your car infotainment system. Here is the catch, you have to get Honda to place your existing account in the "inactive mode" before you can go through this reactivation process described. This was a huge argument with them. They literally would refuse to delete the account regardless of what I would say. Finally I got to "level two tech support" (cringe) and just asked the tech could I "pretty please just start over, don't try to fix it, just let me start over with a new account." They said they cannot delete accounts but would make it inactive so I could activate my car again. This time it work fine. This took 3-4 weeks after purchase... HondaLink, I am not sure it was worth it - however that was what I ended up doing.

Maybe give them a few days to try and work it out but up to you. I can relate a funny story - you know every time their tech support calls you, they give you "this call may be recorded blah blah..." Well, they called my back on my work cell which is always recorded. So I responded, no problem this call is always recorded on my side so, same to you. They promptly advised me that they could not speak with me on a recorded line. Which I may have responded with something to the effect of how ironic that statement must be... They then simply said "goodbye" and that was that. This was Honda US (in California) you may have better service up there - I certainly hope so.

Cheers eh',

Cash

 

I thought this article was interesting and appropriate. Seems our friends to the north looked into the entire telematics ecosystem a while back. Not specific to Honda or our cars but wanted to share.

Cash

 

BTW, I did get a call from Honda about my case in December. I missed the call, which was good as it went to voicemail and I have it saved (with a transcript). They said the following:

"you wanted to know if the 3g service, or the retirement of the 3g service in 2022 will have any effect on your Clarity vehicle and hondalink services that you currently use...Unfortunately at the moment that's not something that we are able to determine and I can definitely say that even with the retirement of the 3-g service. You should still be able to use the Honda link application and all of its features with no issue. "
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not sure how they know it will continue to have its features without 3g. I guess I'll call him back once the US actually gets back to work.

 

@Alex800st

Funny, here we are worried about obsolescence (in the other thread - built in) on the 3G system. After reading that article I am going out to my car to take the TCU and yank the SIM card out! ;-) Bad HondaLink, bad Hondalink, go to your room and think about what you have done!

Cheers,

Cash