Plug-in charging system problem

Discussion in 'Clarity' started by Eva Farkas, Mar 5, 2018.

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  1. Thanks for updating us on our other thread that you're working with a team member at ChargePoint regarding this.

    For others having any issues with their Clarity using a ChargePoint station, please check out our update here, and keep our driver support line handy to report any issues as they happen (1-888-758-4389 available 24/7). I hope our team can get to the bottom of this (with your help) as soon as possible. :)
     
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  3. NJClarity

    NJClarity Member

    Only having the problem charging in a 120V line at home. No issues on Chargepoint. Anyone tried to use a voltage regulator at home?
     
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  4. GentLarry

    GentLarry New Member

    I have had my Clarity for less than two months and charge it at a Lowes. No problems until two weeks ago when the charge stopped and I had engine failure, battery failure, charge failure and brake failure and a few others. The car wouldn't start when I unplugged it but it did start after about a two minutes wait and the failure lights were still lit up. I drove it to the dealer, left it for the day with the same results "couldn't find any problems". The service manager did say there were two other Clarity's who charge at the same store who have had the same problem. That same day I later plugged into the dealers charge station, no problem. I also later charged at a charge point and no problem. I took a chance and took it back to Lowes and my car would not charge on three of their stations so I took it to the dealer and charged at the dealer with no problem. Since then I have traveled from Calif. to Tennessee with no charging problems. The only anomoly I have experienced while driving in 100 degree+ heat is when the charge is down to ZERO the car will do a self charge without me pressing and holding the Hybrid button. It's done that twice.
     
  5. Scott Petersen

    Scott Petersen New Member

    In a different thread someone commented that the failure to charge on Level II might be due to over-conservative limits in voltage spikes. Upon reading that I remembered that my Siemens EVSE (wall unit) allowed for reduced charging current, so I set it at 75% (22.5 A) and have had no problems since then. This adds another 30 minutes or so to a full charge on an empty battery, but is still 4X faster than 120V charging. I assume most other home EVSEs will allow you to reduce the supply current.
     
  6. Rajiv Vaidyanathan

    Rajiv Vaidyanathan Active Member

    I continue to have the problem with the ChargePoint unit at my place of work and they think it may have something to do with the cable and connector (which is now on order to replace).

    I have the Siemens unit at home and have never had a problem with it. Is it possible that you have a connector/cable problem with your Siemens unit?
     
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  8. Steven B

    Steven B Active Member

    So a potential fix would be for Honda to update the System Config options to allow drivers to set the max current draw the car will accept to something below its allowable. I think other mfrs allow this (Tesla?). It would be difficult to trace the failures that people have had previously to whether they were at EVSEs that were capable of supplying the maximum allowable for the Clarity charger. From this point forward, it would be a good datapoint if when someone has a failure to note what the initial current flow was at the public charger so we could maybe identify a correlation.
     
  9. Steven B

    Steven B Active Member

    Inside the Chargepoint App, you can see the charge rate graph for any time you charge at one of their locations. For the three stations I used last month, the graphs all show the charging was just below 6kW. I had no problems with any of these.
     
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  10. Carro con enchufe

    Carro con enchufe Active Member

    This just happened to me. I was plugging in at a level 2 location I’ve used before. I’ve had issues with the charger turning off prematurely so I plugged and unplugged a few times as I wasn’t sure it was working. Finally, the rapid blinking started and the charger stopped. When I got back in my car, the engine malfunction light was on along with the power error. I turned the car off, and about 5 minutes later the power error was gone. But the check engine light is still on. Looks like I have to schlep over to the dealer to get it reset
     
  11. Carro con enchufe

    Carro con enchufe Active Member

    Update: the engine malfunction light turned off later in the day, so hopefully that means I can skip the dealer visit
     
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  13. JyChevyVolt

    JyChevyVolt Active Member

    ChargePoint, this happens on DC Fast Chargers too. I have to do the ChargePoint dance on level 2 and 3 (have the BEV version).

    On DC fast charger, it's impossible to stop charging. No problem stopping charge at 19:59 seconds, on EvGo.
     
  14. uncmyers

    uncmyers New Member

    For everyone who is having these charging issues, have we all submitted tickets/cases through Honda Customer Service? Learning from the experience of KentuckyKen and the thread about the HV range issue, if we all make sure to submit a case, then hopefully this will bump this issue further up on Honda's to-do list.

    From the comments here, it seems to happen on a variety of different chargers, inconsistently (working some times and not others), and with varying outcomes (either just stopping the charge, or kicking on the warning and check engine light that may require a dealer re-set). I have personally experienced all of these, and have had the car in to the dealer 4 times in less than a month of ownership. Inconsistent, intermittent issues are often the hardest to get companies to address because they aren't easily replicated, but if we all submit cases describing the same issue, they can't continue ignoring it or punting to some software update that is "coming soon."

    Borrowing directly from Ken and the HV range thread (thanks guys!), here is the link for opening a case online:
    https://crrs.secure.force.com/service/hondaownerw2c

    It is easy to do and they do actually respond to them. I have opened a case both online and by phone, and though the agents are still just giving the same spiel about a software update, they are at least polite, interested in learning more about the issue, and seem like they are passing word on to engineering.
     
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  15. ClarityNow

    ClarityNow New Member

    Just wanted to say that the bank of chargepoint chargers that used to fail consistently for me have all started reliably working within the last few weeks. Not sure if chargepoint made a change or Honda made an OTA update (likely chargepoint) but I'm happy now.
     
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  16. KentuckyKen

    KentuckyKen Well-Known Member

    Just wanted to add that I have now called ChargePoint on 3 occasions with minor problems/questions on my home CP charger and they gave me great support from customer service each time. They definitely stand behind and support their products. They were even willing to put me in touch with one of their technical engineers. Now if we could only get Honda to do this (other than Honda Link support).
     
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  17. prestoOne

    prestoOne Member

    I hope Honda isn't doing OTA updates. That sounds wrong.
     
  18. K8QM

    K8QM Active Member

    Has anyone here tried a Tesla level 2 charger before? I tried one today and got a charge error on the charger - no indication on the Clarity.

    geo
     
  19. K8QM

    K8QM Active Member

    I think the problem was that I had added a partial charge about 20 minutes earlier with a lot of downhill in between. Tried an hour later with no issue.

    geo
     
  20. vicw

    vicw Active Member

    Do you need a plug adapter to use the Tesla chargers?
     
  21. K8QM

    K8QM Active Member

    I’m at Shenandoah National Park and they have a Tesla that is J1772 on one side and DC fast on the other.

    Worked perfectly on the second try and by the time we got back from our hike to Stony Man overlook we had a full charge. If you look closely you can see the lode in the photo. 3477A2C8-8E5C-471B-AAFF-386BB9A58BEE.jpeg

    geo
     
  22. Fantastic! For my own knowledge, did you happen to report those stations in the ChargePoint app previously, or was that just a general observation? We've been sharing the Clarity charging issues found in this community with our team consistently, so either way I'm happy they're back up for you. - Rochelle

    Great news, and thank you for sharing!
     
  23. vicw

    vicw Active Member

    So far, I've been charging my Clarity from my Siemens Level 2 charger at home, exclusively, with no problems in the first 5 months. I've been following this thread closely over the months, and became quite apprehensive of using any public chargers, and especially concerned about ChargePoint, given the issues that had arisen.

    Active participation in the forum by ChargePoint is very encouraging to me, showing that you are engaged, and diligently working to provide reliable support for Clarity owners, and based on recent posts, it seems that positive results are happening.

    All too often, corporations or corporate reps are reluctant to expose themselves, or their companies, by participation in customer forums like this, so it is a pleasure to see you take a positive approach to customer issues this way. Based on that, I am now much more likely to use ChargePoint in the future, when the opportunity arises. Thank you.
     
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