I was told today because of recall 200, Hyundai wants buy back our cars

Any damage would be deducted from your offer and you can almost guarantee they will deduct as much as possible. I would definitely get it fixed before completing the process.

 

Thanks just went to get it looked at and it should be fixed within a few weeks.

 

Especially since it will get fixed by the other person's insurance ...

 

So I got a callback yesterday from a case manager after getting a case number from Hyundai about a week ago. He specifically stated that now that the recall has a solution available, he was not able to proceed with any buyback options. This is in CA and he said he was part of their "lemon law" department. He also said another department will call me to discuss the battery replacement options in 2-3 weeks. I imagine this only applies to ppl that haven't started the process of a buyback.

Anyone else get this?

I'm fine with them replacing my battery, but I wanted to keep my options open in case they were just keeping us at 80% charge for an infinite amount of time.

 

How is that a solution to wait MINIMUM 2-3 weeks for just options? Shouldn't a solution be something you could bring in today and not wait 3 more weeks just to hear options that could take weeks again after that?

 

Does anyone know if a replacement car is on the table with these buybacks? I'm confused if these are actual lemon law buybacks, or if Hyundai is just following the procedures set forth in the lemon law buybacks. I'm just worried that getting a new car in this economy (chip shortages, low inventory) may put me at a disadvantage.

 

Really... This is beginning to sound like it's part of the global shipping shortage. Hurry up and delay everything. It's possible that Hyundai can't get battery packs on boats due to container shortages. This problem has been cascading through the entire global shipping industry. Asian ports in general have no containers available. It's very likely they've got the battery packs, the demand, but no way to ship them. In which case the options might be "we'll get you a new battery in 12 weeks or 18 weeks, or 24 weeks. Choose one. And we'll give you additional years of bluelink if you choose options 2 or 3."

 

Wow, I must have just snuck under the wire because my case was referred to Sedgewick June 15. I'm assuming you never got the Initial Repurchase Offer? I officially opened my case end of May. I still won't be surprised if they decide a new battery is the solution. That's fine, but I was getting excited about a 2022 Kona EV and another tax credit.

 

Same here. I actually got my initial buyback offer on June 7th.

 

The real question is whether those of us in the middle of this process are actually going to get to completion at this point. Sedgewick has my documents and is supposedly "calculating the offer and sending it to Hyundai for approval". Hyundai might just reject it at this point. I should know more by the "end of this week" (I guess not since its Friday) or "early next week".

 

Yeah.. I didn't even call Hyundai until a week beforehand, so I didn't start that process until much later. My guess is if they have sent you to Sedgewick, they'll probably continue the process. I'm not really upset about it, because I just want my full range back. Doing the buyback was just to keep my options open.

 

Exact same here. It's actually what I told my case manager at Hyundai Corporate. I said I would like to discuss options. That never happened. I only got offered the buyback. I actually sent an email asking about options after I got the initial buyback offer. No answer.

 

I fully expect anyone who has received a buyback offer letter from Hyundai to get just that. If you haven't reached that point (where they transfer you to Sedgewick for document review/calculation) then you are likely out of luck. In your case I would not worry too much because they can't go back on something they offered you. I mean they could, but I am certain this would legally open themselves up to a lawsuit and several vocal, unhappy customers.

In any case, Hyundai is really botching this up with their lack of clear, prompt communication on how they are rectifying the issue. Charging to 80% is not an acceptable solution. I never thought I would see the day where I actually praise GM, but our Bolt buyback was SOOOOO much simpler.

 

I’m going to try to call corporate and see since I had a case opened by customer service over a week ago and I haven’t heard anything. I think the resolution isn’t go in and get a battery. It’s wait to be called to go in to have it looked at yet again and then wait again for a battery. I haven’t heard of anyone else saying they were turned down.




Sent from my iPhone using Inside EVs

 

Waiting anxiously on the resolution to the buy back. Anybody have info on the total buyback amount and how it was calculate.

 

I haven't heard from anyone after customer service submitted my case, so I updated the case in their contact us section with saying I wanted the buyback (not asking) and my contact info.

Is there any # I can call that isn't customer service for an update on my case?